Shipping should feel clear before payment and dependable after purchase.

Order processing

Most orders are prepared within 1 to 3 business days. During launch periods, seasonal promotions or inventory checks, processing may require additional time.

Transit timing

Delivery estimates vary by destination country, customs routing and local carrier capacity. Final timing is shown at checkout and in your confirmation email.

Tracking

Tracked shipments receive an update once the parcel is handed to the carrier. If your order contains multiple items, it may ship in separate packages when needed.

Address accuracy

Please review your shipping details carefully before placing the order. We cannot guarantee changes after fulfillment starts, especially once a label has been created.

Customs and import handling

International orders may be subject to local customs review, import duties or taxes. These destination-specific charges, when applicable, remain the responsibility of the recipient.

Delivery issues

If a parcel is delayed, marked delivered incorrectly or returned in transit, contact support@dlz.jixianxiake.xyz with your order number so we can review the carrier record.